🔒 Privacy Policy – DurianX Mobile Apps

Last Updated: December 10, 2025

1. Introduction

This Privacy Policy applies to the following DurianX mobile
applications:

• 🚗 DurianX Driver Delivery Mobile App
• 🏪 DurianX Merchant Mobile App

By using our applications, you acknowledge and agree to the practices
described in this Privacy Policy.

2. Information We Collect

Our DurianX mobile applications collect only the information necessary
to provide reliable delivery and merchant services.

2.1 Account Information

We collect account information such as:

• Login credentials (securely encrypted) using Phone number

2.4 Location Data (Driver App)

The Driver App requires access to your device’s location services to:

• Show available jobs in your area
• Provide turn-by-turn navigation to pickup and delivery locations
• Enable real-time tracking for customers and dispatchers
• Verify successful delivery completion

2.5 Technical and Diagnostic Data

We collect technical information such as:

• Device type and operating system
• App version and crash logs
• Performance metrics and analytics

3. How We Use Information

• Provide and improve delivery and merchant services
• Match drivers with nearby orders
• Enable navigation and tracking
• Maintain security and compliance
• Process settlements and payments

4. How We Share Information

4.1 Platform Users

• Drivers may see merchant pickup details and customer delivery
  addresses.
• Merchants may see assigned driver information for their orders.

4.2 Service Providers

We use third-party providers for:

• Mapping and navigation (Google Maps)
• Payment processing
• Cloud hosting and data storage
• Analytics and crash reporting

4.3 Legal Compliance

We may disclose information if required by law or to protect safety,
prevent fraud, or resolve disputes.

5. Data Retention

We retain your data only as long as needed to operate the platform and
comply with legal obligations.

6. Data Security

We use encryption, access control, and secure storage practices to
protect your information.

7. Your Rights

• Access and update your information
• Request account deletion
• Control location permissions on your device

8. Contact Us

Durian Inn Co., Ltd

• Email:
  privacy@durianx.com
• Phone: +855 96 369 6969 / +855 31 369 6969
• Website:
  www.durianx.com
• Address: #BT-1841 (B&V Mansion), 2nd Floor, Chroy
  Chongva, Phnom Penh, Cambodia

9. Compliance

• Complies with Cambodian data protection and telecom regulations
• Follows industry best practices for mobile app privacy

By using the DurianX mobile applications, you acknowledge that location
data may be collected during active delivery sessions, and that you can
control such permissions anytime through your device settings.